Privacy Policy
Last updated: 2026. This page is maintained by Clela to explain how we handle your information.
Information we collect
When you place an order or contact us, we collect the details you provide: name, email address, phone number, shipping and billing address, and order contents. Payment details are handled by our payment provider and are never stored on our servers.
How we use your information
- To process, fulfil, and deliver your orders.
- To send order confirmations, shipping updates, and respond to support requests.
- To send marketing updates where you have opted in — you can unsubscribe at any time.
- To improve our website, products, and customer experience.
Sharing with service providers
We share only what is necessary with the partners who help us run the store — our e-commerce and checkout platform, payment processors, and shipping/logistics partners. We do not sell your personal information.
Cookies
Our site uses cookies to keep your cart working, remember preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the store may not function properly without them.
Data retention
Order records are kept for as long as needed to fulfil orders and meet legal, tax, and accounting requirements. Marketing contact details are kept until you unsubscribe.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, or opt out of marketing emails. Write to us and we will respond as quickly as we can.
Contact us
Clela — Anando Bitan, Barrackpore/Barasat Road, p/o Nilginj Road, Kolkata 700121
Email: info@clela.in
Phone: +91 91233 65840